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Help Center / FAQs

Shipping

How much does shipping cost?

 Free shipping on all orders!

How are orders shipped?

All orders from The Facial Room are shipped via Canada Post expedited shipping. 

When should my order arrive?

Orders should arrive within 1-7 business days. As we are located in BC, regional orders can expect 1-4 business day shipping, and national orders (Ontario, Quebec, Newfoundland, etc) should expect shipping within 3-7 business days.

Will I get a tracking number?

Yes, you should receive a tracking number within 24-48 hours of placing your order.

Tracking numbers are activated once the package is received and scanned at Canada Post's Depot - your tracking number may take a day or two to be activated as we do not ship every day (but we do package your items and create the shipping label!).

Where do you ship to?

The Facial Room ships to any address in Canada.

Do you ship to PO boxes?

Yes.

Returns

Do you accept returns?

We do not accept returns or exchanges on any opened, unsealed, or used products unless the packaging was damaged during shipment, or if you have experienced an allergic reaction. The Facial Room reserves the right to ask for photos if an exchange or return is requested. All returns and exchanges must be requested within 72 hours of receiving your products. All product must be in original packaging. Return shipping costs will not be refunded or credited.

Samples & Consultations

May I have a product sample?

Of course! Every order includes 6 complimentary samples that you can select for your skin type at checkout. Requests for certain samples may be made, but we can not guarantee specific samples will be in stock at the time you place your order as our inventory is always moving.

Do you offer personal skin and product consultations?

Yes, we love helping our customers choose their Eminence Organics products and wellness products. Free consultations are available upon request. Please don't hesitate to get in touch.

Promotions

Will you match the offer of another retailer?

We are confident that we offer the best promotion with orders (free shipping, 6 samples, and a free full size product gift on all order over $179 (up to $64 value), but, if you find a better offer somewhere else we will match all offers that follow the Eminence Organics MAP policy for authorized retailers. 

Gift With Purchase

Gift with Purchase cannot be combined with any other promotions. One promotion per order. Minimum spend values are inclusive of any savings applied with coupons, discounts or points redemptions, before taxes. Offer valid for limited time only, while quantities last. 

Glow Rewards

How Do I Participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!


How Can I Earn Points?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points

What Can I Redeem My Points For?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How Do I Redeem My Points?

1. Log in to your Facial Room account https://www.thefacialroom.ca/account (https://www.thefacialroom.ca/account)

2. Click on the black box that says VIEW GLOW REWARDS

3. Scroll down the page to Ways To Redeem:

4. Click the $10.00 Credit or $25 Credit and the promo code will appear

5. Copy the code and paste it at checkout.

If you are copying and pasting your promo code at checkout please keep in mind that you need to be careful with adding blank spaces before your promo code when it's entered or copied and pasted this can cause it to be invalid. Your promo code is connected to your email address login as well.

Express checkout does not offer the opportunity to add a discount code please use regular checkout when applying discount codes.

How Do I Check My Points Balance?

Your up-to-date points balance is always displayed in the top of your account under the View Your Glow Rewards. Glow Rewards

Does It Cost Anything To Begin Earning Points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I Have To Enroll Or Register In Individual Promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How Long Will It Take For Points To Post To My Account?

You should receive points in your account instantly once you complete a promotion (e.g. place an order, follow us on Instagram)!

Do My Points Expire?

Nope! Your points will never expire.

What Happens To My Points If I Make A Return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How Do I Contact Support If I Have Questions About My Points or My Rewards Account?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm Very Close To Earning A Reward. Can I Buy Extra Points To Get There?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What If I Don't Want To Receive Rewards Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Trouble with your promo code?

Only one promo code can be applied per order, and can't be applied through express checkout, please use regular checkout. Promo codes may have conditions expiration dates or minimum order amounts. Promotional offers and sales discounts can't be combined with other offers and exclude sale items. If you're having issues, email us for assistance. We're here to help!

About The Facial Room

What is your relationship with Eminence Organic Skin Care?

We've been an Eminence Organics preferred partner since 1999. The Facial Room is proud to have been one of the first in North America to carry Eminence Organic Skin Care products. We guarantee that our stock of Eminence Organics is always the freshest available. 

Who's the founder of The Facial Room?

Patricia Asmar. Patricia is a CIDESCO trained esthetician with over 2 decades of experience.