Buying Authentic Eminence Organics in Canada

To be sure your Eminence Organics products are authentic and fresh, buy them from an authorized Eminence Organics Spa Partner or directly from eminenceorganics.com. The Facial Room has been an authorized Eminence Organics partner since 2000. We were founded by licensed esthetician Patricia Asmar, who has more than 30 years of experience in the treatment room.

Below, we answer the questions we hear most often about buying Eminence Organics safely in Canada, including how to check any retailer yourself.

Is Eminence Organics on Amazon authentic?

You can't be sure. Eminence Organics advises buying only from its Authorized Spa Partners or from eminenceorganics.com, and it strongly advises against unauthorized third-party sellers, which includes most marketplace listings. Unless you can confirm that a seller is authorized, there is no way to know where the product came from or how it was stored.

In its official Authenticity Statement, Eminence Organics lists the risks of buying from unauthorized sources:

• The product may be an imitation, past its expiry date, or damaged.
• Your order may never arrive, or it may not be returnable.
• You may pay more once shipping, customs duties and taxes are added.
• You may get poor advice on how to use the product. Some Eminence Organics products are meant for professional use only.
• The product may simply be wrong for your skin type.

Eminence Organics products are made with natural and organic ingredients, so freshness and proper storage matter. A jar that has sat in a hot warehouse or passed through several resellers is not the same product that leaves an authorized partner's shelf.

How to check if an Eminence Organics retailer is authorized

The fastest way is to ask Eminence Organics directly: search the official Spa Locator or call Eminence Organics Product Support. It takes a few minutes and settles the question.

1. Search the Spa Locator. Use the Eminence Organics Spa Locator to find authorized Spa Partners near you, including spas that also sell online.
2. Call or chat with Product Support. Eminence Organics Product Support can confirm whether a specific location or website is authorized. The number is toll-free in Canada and the US: 1-888-747-6342. You can also use the chat on their contact page.
3. Look for a licensed professional. According to the Eminence Organics purchasing FAQ, every online retailer it partners with has estheticians or dermatologists on staff. If a store can't tell you who is behind its skin care advice, that's a warning sign.

Other red flags to watch for:

• Prices far below what other partners charge, especially on best sellers.
• No physical address, phone number or named team.
• No clear return policy.
• Shipping from outside Canada, with duties added at the door.
• Packaging that looks worn, resealed or different from what you've received before.

Why do Eminence Organics prices vary between stores?

Among authorized retailers, prices stay close because they follow the Eminence Organics minimum advertised price (MAP) policy. What changes is the value added on top: Eminence Organics does not run promotions on its own website, but its Spa Partners often offer gifts with purchase, bundles and loyalty rewards, as the Eminence Organics purchasing FAQ explains.

A price far below every authorized partner is a different story. It usually means the product is old, stored poorly, not genuine or shipped from abroad, where duties can erase the savings.

At The Facial Room, every order includes:

• Free shipping anywhere in Canada on orders of $49 and over.
• Six free Eminence Organics samples, chosen for your skin type at checkout.
• Glow Rewards: 5 points for every $1 you spend. Points never expire.
• Free skin care consultations with a licensed esthetician, in store or by email.
• Price matching: if another authorized retailer offers a better deal within the Eminence Organics MAP policy, we'll match it.

Why buy Eminence Organics from The Facial Room?

Because you're buying from an authorized Eminence Organics partner with a licensed esthetician behind every recommendation. We have carried Eminence Organics since 2000, and our founder still uses it in her own treatment room.

• More than 30 years of hands-on experience. Patricia Asmar has worked as an esthetician since 1995 and holds a CIDESCO diploma, one of the most respected international qualifications in esthetics. Read her story.
• An authorized partner since 2000. Patricia began carrying Eminence Organics the year she opened The Facial Room, and has worked with the brand ever since.
• A real store in Surrey, BC. You can visit us, ask questions in person and see the products before you buy.
• Advice matched to your skin. Book a free Skin Care Consultation with a licensed esthetician, so you buy what suits your skin, not just what's popular.
• Rewards that add up. Glow Rewards, six free samples with every order, and free shipping across Canada from $49.
• Trusted by our clients. We hold a 5.0-star rating on Google from more than 500 reviews.

Where is Eminence Organics from?

Eminence Organics has its roots in Hungary, where the brand began in 1958. It has since grown into a global professional skin care brand sold through spas in dozens of countries, according to the Eminence Organics story.

Hungary's herbal traditions still shape the products today: botanical formulas, visible fruit and plant ingredients, and the distinctive textures and scents that Eminence Organics fans recognize. The company became a Certified B Corporation in 2016 and plants a tree for every retail product sold through its Forests for the Future™ initiative.

In Canada and the US, Eminence Organics works with more than 4,000 authorized spas and salons. The Facial Room is one of them.

From Patricia's treatment room

"I started using Eminence Organics in 2000, when it was not yet a very known brand, and I felt everyone should be using it. My business is built on my passion for Eminence Organics, and I treat it like it is my own. That's why I want every client to get Eminence Organics the way the brand intended: fresh, properly stored and authentic, which is only possible when you buy from an authorized partner. I've been doing facials for 31 years, and I still do them to stay connected to my clients and listen to their feedback and concerns. My online customers reach out to me directly for consultations, questions and advice. I was never motivated by money. I am motivated by my passion to help women feel beautiful and understand how to achieve beautiful, healthy, glowing skin."

— Patricia Asmar, licensed esthetician and founder of The Facial Room

Frequently asked questions

Is Eminence Organics all natural?

Not 100%, but close. Eminence Organics products contain between 70% and 95% certified organic ingredients, along with natural and Biodynamic® ingredients. The brand avoids parabens, phthalates, sodium lauryl sulfate, propylene glycol and animal testing.

What if I get a reaction to a product?

Stop using the product and contact us. Returns and exchanges must be requested within 72 hours of delivery by emailing orders@thefacialroom.ca, and we may ask for photos of the reaction. Natural ingredients can still cause sensitivity, so we recommend a patch test before using any new product. If irritation continues, see a healthcare professional. Read our full return policy.

Do you ship across Canada?

Yes. We ship to any address in Canada, including PO boxes and rural areas. Shipping is free on orders of $49 and over.

Can I get advice before buying?

Yes, and it's free. Our licensed esthetician can help you in person at our Surrey store or by email, using a few photos of your skin in good daylight. We'd rather help you choose the right product than sell you the wrong one.

Are the products at The Facial Room authentic?

Yes. We are an authorized Eminence Organics partner and have carried the brand since 2000. You can confirm it yourself by searching The Facial Room or Surrey, BC in the Eminence Organics Spa Locator, or by calling Eminence Organics Product Support at 1-888-747-6342.

Shop with confidence

Ready to shop? Browse our full range of authentic products in Shop All Eminence Organics, or start with a client favourite like the Monoi Age Corrective Night Cream. Not sure where to begin? Book a free Skin Care Consultation and we'll help you build a routine that suits your skin.